Last updated: November 16, 2025
At FynCut, we strive to provide high-quality AI-powered video clipping services. This Refund Policy outlines the circumstances under which refunds may be issued for credit purchases.
Due to the digital nature of our services and the immediate delivery of credits upon purchase, all credit purchases are generally non-refundable. However, we understand that exceptional circumstances may arise, and we handle refund requests on a case-by-case basis.
Refunds may be considered in the following situations:
If you were accidentally charged multiple times for the same purchase, we will refund the duplicate charge(s) within 5-7 business days of verification.
If a technical error on our platform prevented you from accessing purchased credits or using our services, and we are unable to resolve the issue within a reasonable timeframe, a refund may be issued.
If our service fails to process your videos due to platform errors (not content-related issues), and we are unable to provide a resolution, the credits used will be restored or a refund may be issued.
If you believe an unauthorized transaction occurred on your account, please contact us immediately. After verification, we will issue a refund and help secure your account.
Refunds will not be issued in the following cases:
Credits purchased cannot be refunded simply because you changed your mind or no longer need the service.
Credits that have already been used to generate clips are non-refundable, even if you're unsatisfied with the AI-generated results. Our AI processes content based on the input provided, and results may vary.
We do not offer refunds due to dissatisfaction with AI-generated clip quality, as results depend on factors such as:
We recommend using your free credits to test the service before making large purchases.
If your account is terminated due to violation of our Terms of Service, no refund will be issued for remaining credit balance.
Promotional or bonus credits that expire (if any) are not eligible for refunds or extensions.
To request a refund, please follow these steps:
If your refund request is approved:
Refunds are processed through Razorpay and returned to the original payment method used for the purchase.
In some cases, we may issue a partial refund based on the circumstances. For example:
In cases where credits were deducted due to platform errors or failed processing, we may restore the credits to your account instead of issuing a monetary refund. This ensures you can continue using our service without delay.
If you initiate a chargeback through your payment provider without first contacting us, your account may be suspended pending investigation. We strongly encourage reaching out to our support team first to resolve any issues.
Fraudulent chargebacks may result in permanent account termination and legal action.
The 5 free credits provided to new users are promotional and have no monetary value. They cannot be refunded, transferred, or exchanged for cash.
We reserve the right to decline refund requests that we determine to be fraudulent, abusive, or in violation of our fair usage policies. This includes attempts to exploit our refund policy or misuse the service.
FynCut reserves the right to make exceptions to this policy on a case-by-case basis at our sole discretion. Each refund request is reviewed individually, and we strive to be fair and reasonable in our decisions.
This policy does not affect your statutory rights as a consumer under applicable laws. If you are located in a jurisdiction with mandatory consumer protection laws, you may have additional rights.
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our service after changes indicates acceptance of the updated policy.
For refund requests, questions, or concerns about this policy, please contact us:
We appreciate your understanding and are committed to providing excellent customer service. If you have any concerns about a purchase, please don't hesitate to reach out to us.